How quickly will I receive my product after it ships?
Transit times vary based on the ship to location and from which Marsh warehouse your order will be shipped. Call Marsh customer service to get an estimated delivery date.
What if I have specific instructions for the delivery?
Shipments that require special handling or routing instructions should be marked on each individual purchase order. Special instruction to the freight company which result in accessorial charges (i.e. inside delivery, call before. Etc.) will be charged on an individual basis and added to the invoice, regardless of order amount.
What is inside delivery?
Inside delivery is when the carrier will deliver inside the first door of the company. Carriers do not provide the option of delivery to a specific location inside a company. Carriers limit the number of pieces they will delivery inside.
What if, at the time the product is delivered, the packaging shows signs of tears, dents and/or punctures?
Truck drivers typically will attempt to convince you that they do not have the time to wait while you inspect the packaged product. Insist upon inspecting for possible damages. If the product is damaged or if the packaging has been damaged to the point where it is probable damages have occurred, refuse the shipment. If multiple pieces are received with the shipment, receive those in good condition and refuse those that have probable – or inspected – damage. Note on the delivery receipt the numbers of pieces received, the number of pieces refused and the reason for refusal.
What if I receive damage product?
Always inspect product prior to signing the delivery receipt. If there is damage to the product, note on the delivery receipt that the product is damaged (i.e. dent in surface, frame bent etc.)
What if product are received and signed for as damaged?
Marsh will issue full credit for any items damaged during transport and will take responsibility for filing claims if the following guidelines are followed:
- Document on the delivery receipt the number of units damaged and the type of damage (dent, scratch, bent)
- Email, fax, or call Marsh to notify them of the damage
- Hold the damaged product for inspection that will be completed by the carrier
What if product was signed for clear but has visible damage once opened?
When damage is not noted on the freight bill at the time of delivery, the dealer must file the claim to the carrier within 15 days of the delivery date to be considered for a credit from the carrier.
- Dealer should report damage to and request a claim form from the carrier.
- Damaged item should be held for inspection
- Call Marsh Industries, Inc. with any questions regarding the claim process